HR Options, Inc.

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Client solves staffing demand with retirees and former employees

The challenge - A major international chemical manufacturer faced a contingent-staffing dilemma. As demand and production varied, how could they operate with a core staffing plan and supplement their professional and semi-professional staff with trained, competent, and skilled employees on an as-needed basis? This supplemental workforce was a key component to bottom line results, so it had to be managed effectively, efficiently, and responsibly.

The process - HR Options (HRO) put together a national program for the client using former employees and retirees who met the identified skill requirements. The risks associated with reinstating valuable contingent employees were high; therefore, our twenty years of experience in managing this type of project was critical to its success. Prior to HRO's involvement, individual supervisors were each doing their best to solve their supplemental staffing needs. All the managers had different methods, some effective and some not. As a result, the process was slow. HRO initiated a national process for the client in which we acted as the focal point. Managers began to refer potential employees directly to HRO. To protect the client and the employee, HRO became, in every respect, the employer of the new hire. HRO managed the hiring process from start to finish - from offer letter to separation or assignment end, from paying the employee to employee relations. The process was simple and automatic, while at the same time personal and unique. It was, and is, critical to the program that these individuals are handled responsibly and professionally as their comfort and individual care directly relate to job performance. HRO's experience is in dealing with high level employees' unique needs and in personally taking them through the employment process when and if necessary. From dealing with visa issues to expense reimbursement, we shouldered the responsibility.

The results - As the Director of Human Resources indicates: "The entire process from start to finish couldn't work better. The process is simple, clear, efficient, and cost effective. Moreover, the employees are extremely satisfied; therefore, we are." HRO has been able to deal with this critical element of staffing in a professional, prompt, and experienced manner. As a result, the client has been able to cope with the ups and downs in the world of high-end staffing requirements. The relationship has been in place for over 10 years, and it continues to grow each year.

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